How do I place an order?

Placing an order is simple:

1. Browse our products and add items to your cart
2. Click the cart icon and review your order
3. Click "Checkout" and enter your shipping information
4. Select your preferred shipping method
5. Enter your payment details and complete the purchase

You'll receive an immediate order confirmation email with your order details.

What payment methods do you accept?

We accept the following secure payment methods:

• Credit Cards: Visa, Mastercard, American Express
• Debit Cards: Visa, Mastercard, American Express
• Digital Wallets: Apple Pay, Google Pay

All transactions are processed securely in USD through Shopify Payments with 256-bit SSL encryption.

Is it safe to order from your website?

Absolutely. Your security is our top priority. We use:

• Industry-standard SSL encryption for all transactions
• PCI-DSS compliant payment processing
• Secure Shopify payment gateway
• We never store your complete credit card information

Look for the padlock icon 🔒 in your browser's address bar when checking out.

When will my payment be charged?

Your payment method is charged immediately upon order confirmation. You will receive a receipt via email once the payment is successfully processed.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us at tymurs.supplements.ltd@hotmail.com or call +44 7438 908353 immediately.

Important: Once your order has been shipped, we cannot modify or cancel it. However, you may return it according to our 30-day return policy.

Do you offer bulk discounts or wholesale pricing?

Currently, we do not offer bulk discounts or wholesale programs. All products are sold at our standard retail pricing. However, orders over $100 qualify for free shipping.

Is there a minimum or maximum order limit?

No. You can order as little or as much as you need. There are no minimum or maximum order requirements.

Will I receive an order confirmation?

Yes. After completing your purchase, you will receive:

• Immediate on-screen confirmation
• Order confirmation email with order number and details
• Payment receipt

Please check your spam/junk folder if you don't see the email within a few minutes.

Which countries do you ship to?

Currently, we ship to addresses within the United States only. We do not offer international shipping at this time.

What are your shipping options and costs?

We offer three convenient shipping options for US customers:

We offer FREE Standard Shipping on all orders over $100.

Economy Shipping - FREE

• Cost: Free on all orders
• Delivery Time: 5-7 business days
• Best For: Standard deliveries with no rush

Standard Shipping - $4.99

• Cost: $4.99 per order
• Delivery Time: 3-5 business days
• Best For: Faster delivery at an affordable price

Express Shipping - $9.99

• Cost: $9.99 per order
• Delivery Time: 1-2 business days
• Best For: Urgent orders and time-sensitive deliveries

Which carriers do you use?

We ship all orders via trusted carriers:

• USPS (United States Postal Service)
• UPS (United Parcel Service)

The carrier used depends on your location and selected shipping method.

When will my order ship?

Orders are typically processed and shipped within 1-2 business days of order confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

How can I track my order?

Tracking your order is easy:

1. Email Notification: Once shipped, you'll receive an email with your tracking number and a direct tracking link
2. Website Tracking: Visit our website and use the "Track Order" feature by entering your order number
3. Carrier Website: Use your tracking number on the USPS or UPS website for detailed updates

Tracking information typically updates within 24 hours of shipment.

What if my tracking hasn't updated?

If your tracking information hasn't updated within 24-48 hours of receiving your shipping confirmation:

• Check the carrier's website directly (USPS.com or UPS.com)
• Allow up to 48 hours for initial scans
• Contact us at tymurs.supplements.ltd@hotmail.com if there's no update after 48 hours

Do you ship to PO Boxes or APO/FPO addresses?

Yes. We ship to PO Boxes, APO (Army Post Office), and FPO (Fleet Post Office) addresses within the United States via USPS.

Note: Express shipping may not be available for PO Boxes or military addresses.

What if my package is lost or damaged?

If your package is lost, stolen, or arrives damaged:

1. Contact us immediately at tymurs.supplements.ltd@hotmail.com
2. Provide your order number and photos of any damage
3. We will file a claim with the carrier and resolve the issue promptly

We stand behind our products and will ensure you receive your order in perfect condition.

What if I wasn't home when delivery was attempted?

If the carrier attempts delivery and you're not home:

• USPS will leave a notice and hold the package at your local post office for pickup
• UPS will make up to three delivery attempts before returning the package
• You can typically arrange redelivery or pickup through the carrier's website

Contact us if you need assistance arranging delivery.

What types of supplements do you offer?

Tymurs Supplements specializes in premium-quality nutritional supplements, including:

• Vitamins: Essential vitamins for daily health and wellness
• Minerals: High-quality mineral supplements for optimal nutrition

All our products are carefully formulated to support your health and wellness goals.

Are your products safe and tested?

Absolutely. Quality and safety are our highest priorities:

✅ GMP Certified Manufacturing

All our products are manufactured in facilities that follow Good Manufacturing Practices (GMP) standards. This ensures consistent quality, purity, and potency.

✅ Third-Party Lab Tested

Every batch of our supplements undergoes rigorous third-party laboratory testing to verify:

• Ingredient purity and potency
• Absence of contaminants and heavy metals
• Accurate label claims
• Product safety and quality

✅ Quality Standards

Our products meet strict quality and safety standards for dietary supplements.

Do I need a prescription to order?

No. All our products are dietary supplements and do not require a prescription.

Important: Our products are dietary supplements intended to support general wellness. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

We recommend consulting with your healthcare provider before starting any new supplement regimen, especially if you:

• Are pregnant or nursing
• Have existing medical conditions
• Are taking prescription medications
• Are under 18 years of age

How should I store my supplements?

To maintain product quality and potency:

• Store in a cool, dry place away from direct sunlight
• Keep bottles tightly closed when not in use
• Avoid storing in bathrooms or areas with high humidity
• Keep out of reach of children and pets
• Do not refrigerate unless specified on the label
• Follow storage instructions on product label

What is the shelf life of your products?

All our products have an expiration date printed on the packaging. Typically, our supplements have a shelf life of 2-3 years from the manufacturing date when stored properly according to label instructions.

All products shipped have significant time remaining until expiration to ensure optimal quality.

Are your supplements suitable for vegetarians/vegans?

Dietary suitability varies by product. Please check the individual product description and label for specific information about:

• Vegetarian/vegan status
• Allergen information
• Ingredient sources

If you have specific dietary requirements or allergies, please review the product label carefully or contact us at tymurs.supplements.ltd@hotmail.com before purchasing.

Can I take multiple supplements together?

While many supplements can be taken together, we strongly recommend:

• Reading all product labels carefully for warnings and directions
• Consulting with a qualified healthcare professional before combining supplements
• Not exceeding recommended daily doses
• Being aware of overlapping ingredients across different products

Important: We cannot provide medical advice. Always consult your doctor or healthcare provider about your specific supplement regimen.

Are there any precautions I should know about?

Yes. Please note the following important precautions:

• Consult your healthcare provider before use if you are pregnant, nursing, taking medications, or have a medical condition
• Keep out of reach of children
• Do not exceed recommended dosage stated on product label
• Discontinue use and consult a healthcare professional if adverse reactions occur
• Not intended for persons under 18 unless otherwise stated
• Store according to label directions

Disclaimer: These products are dietary supplements. They are not intended to diagnose, treat, cure, or prevent any disease. Results may vary. Always follow label directions and consult with a healthcare professional for personalized advice.

What is your return policy?

We offer a 30-day money-back guarantee on all products. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.

Return Requirements:

• Products must be unopened and in original packaging
• Return request must be initiated within 30 days of delivery
• Products must be in resalable condition
• Original purchase receipt or order number required

⚠️ Important FDA Requirement:

Due to FDA regulations for dietary supplements, we cannot accept returns of opened or used products for health and safety reasons. This policy protects all our customers and ensures product integrity.

How do I initiate a return?

To return a product:

1. Contact our customer service team tymurs.supplements.ltd@hotmail.com
    or call +44 7438 908353
2. Provide your order number and reason for return
3. We'll provide you with return authorization and instructions
4. Pack the product securely in its original packaging
5. Ship the return using the provided instructions

Do not ship returns without contacting us first. Unauthorized returns may not be processed.

Who pays for return shipping?

We do. Tymurs Supplements covers the cost of return shipping for all eligible returns. We'll provide you with a prepaid return label or reimburse your return shipping costs upon processing your refund.

How long does it take to receive my refund?

Once we receive and inspect your return:

• Processing Time: Returns are processed within 1-2 business days of receipt
• Refund Issuance: Approved refunds are issued within 10 business days
• Bank Processing: Allow an additional 5-10 business days for the refund to appear on your statement (depending on your card issuer)

You'll receive an email confirmation once your refund has been processed.

How will I receive my refund?

Refunds are issued to your original payment method:

• Credit/Debit Card: Refunded to the same card used for purchase
• Apple Pay/Google Pay: Refunded to the linked card

We do not offer refunds via check, cash, or alternative payment methods.

What if I received a damaged or defective product?

If you receive a damaged, defective, or incorrect product:

1. Contact us immediately at  tymurs.supplements.ltd@hotmail.com
2. Provide your order number and photos of the damage/defect
3. We'll arrange for a replacement or full refund at no cost to you

Damaged/defective products may be eligible for return even if opened. We'll handle these cases individually to ensure your satisfaction.

What if I received the wrong product?

If we shipped the wrong product by mistake:

• Contact us immediately at tymurs.supplements.ltd@hotmail.com
• We'll arrange to send the correct product at no charge
• We'll provide a prepaid return label for the incorrect item
• You may also choose a refund instead of a replacement

We sincerely apologize for any inconvenience and will resolve the issue promptly.

Can I exchange a product for a different item?

We do not offer direct exchanges. If you'd like a different product:

1. Return the original product for a refund (if eligible)
2. Place a new order for the desired product

This ensures the fastest processing and allows you to select exactly what you need.

Is there a restocking fee?

No. We do not charge restocking fees for eligible returns. Your full purchase price will be refunded upon approval.

How can I contact customer service?

Our friendly customer service team is here to help:

Email: tymurs.supplements.ltd@hotmail.com

Response Time: We aim to respond to all emails within 24 hours during business days. For urgent matters, please call us directly.

 Phone: +44 7438 908353

Available during business hours: 9:00 AM - 5:00 PM, Monday-Friday

Note: We are closed on weekends and UK public holidays. Messages received outside business hours will be responded to on the next business day.

What are your customer service hours?

Our customer service team is available:

• Monday - Friday: 9:00 AM - 5:00 PM.
• Saturday - Sunday: Closed
• UK Public Holidays: Closed

Email inquiries received outside these hours will be answered on the next business day.

How quickly will I receive a response?

We pride ourselves on fast, helpful customer service:

• Email: Maximum 1 business day response time (often within hours)
• Phone: Immediate assistance during business hours

For urgent matters, we recommend calling during business hours for the fastest resolution.

Can I change my shipping address after ordering?

If you need to change your shipping address:

• Contact us immediately at tymurs.supplements.ltd@hotmail.com
   or call +44 7438 908353
• Provide your order number and new address
• We'll update the address if the order hasn't shipped yet

Important: Once an order has shipped, we cannot change the delivery address. You'll need to contact the carrier directly to arrange address correction or package intercept (fees may apply).

I forgot to use a discount code. Can you apply it now?

Unfortunately, discount codes must be applied at checkout and cannot be added retroactively to completed orders.

If you forgot to use a code, please contact us at tymurs.supplements.ltd@hotmail.com - while we cannot guarantee adjustments, we'll do our best to help when possible.

Do you have a loyalty or rewards program?

Currently, we do not offer a loyalty or rewards program. However, we regularly offer promotions and discounts to our valued customers.

Stay updated: Subscribe to our newsletter to receive exclusive offers, product launches, and special promotions.

How do you protect my personal information?

We take your privacy and data security seriously:

• SSL Encryption: All data transmitted is encrypted with 256-bit SSL
• Secure Payment Processing: We use PCI-DSS compliant Shopify Payments
• No Data Storage: We do not store complete credit card information
• Privacy Policy: We never sell or share your information with third parties

For complete details, please review our Privacy Policy.

Will my information be shared with third parties?

No. We do not sell, rent, or share your personal information with third parties for marketing purposes.

We only share information when necessary to:

• Process and fulfill your order (shipping carriers)
• Process payments securely (payment processors)
• Comply with legal requirements

How is my order packaged?

All orders are shipped in discreet, unmarked packaging with no indication of contents. Your privacy is important to us.

The return address will show our company name but will not indicate the nature of the products inside.

Can I delete my account and data?

Yes. You have the right to request deletion of your account and personal data at any time. To request account deletion, contact us at tymurs.supplements.ltd@hotmail.com

 with your request. We'll process it promptly in accordance with applicable data protection laws.

Who is Tymurs Supplements?

Tymurs Supplements Ltd is a UK-registered company dedicated to providing premium-quality vitamins and minerals to health-conscious customers.

We're committed to:

• Exceptional product quality and safety
• Transparent business practices
• Outstanding customer service
• Rigorous testing and quality control

Where are you located?

Registered Address: 85 Sloane Avenue London England SW3 3DX United Kingdom

Company Registration Number: 15716326

What regulatory standards do you follow?

We are committed to compliance with all applicable regulations:

• Our products are manufactured in facilities that follow Good Manufacturing Practices (GMP)
• We comply with dietary supplement regulations in the markets we serve
• All products undergo third-party testing for safety and quality
• We adhere to proper labeling requirements and disclosure standards

Important Disclaimer: Our dietary supplements are not drugs. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Do you have a physical store?

Currently, we operate exclusively online through our website tymurssupplement.com. We do not have physical retail locations.

This allows us to offer quality products and deliver them directly to your door with convenient shipping options.

FDA Disclaimer

These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Our supplements are designed to support general health and wellness as part of a healthy lifestyle. They are not substitutes for professional medical advice, diagnosis, or treatment.

Medical Advice Disclaimer

The information provided on our website and in our communications is for educational and informational purposes only. It is not intended as medical advice.

Always seek the advice of your physician or other qualified health provider with any questions you may have regarding:

• A medical condition or health objectives
• Before starting any new supplement regimen
• Before making any changes to existing medications or treatments
• If you experience any adverse reactions

Never disregard professional medical advice or delay seeking it because of information you have read on our website or received from us.

Results Disclaimer

Individual results may vary. The information and products on this website are not intended to replace professional medical care.

Success with dietary supplements depends on many factors including individual health status, lifestyle, diet, and consistency of use. We make no guarantees regarding specific outcomes.

Product Safety Information

Keep out of reach of children. In case of accidental overdose, contact a poison control center immediately.

Do not use if safety seal is broken or missing.

Discontinue use and consult your healthcare provider if adverse reactions occur.

I'm having trouble placing an order. What should I do?

If you're experiencing technical difficulties:

1. Clear your browser cache and cookies
2. Try a different browser (Chrome, Firefox, Safari, Edge)
3. Disable browser extensions that might interfere with checkout
4. Try on a different device (phone, tablet, computer)
5. Check your internet connection

If issues persist, contact us at info@tymurssupplement.com and we'll help you complete your order manually.

My payment was declined. What should I do?

If your payment is declined, try the following:

• Verify that all card details are entered correctly
• Ensure your billing address matches your card statement
• Check that your card has sufficient funds
• Contact your bank - they may have flagged the transaction as suspicious
• Try an alternative payment method

If problems continue, contact us at tymurs.supplements.ltd@hotmail.com for assistance.

I didn't receive my order confirmation email.

If you didn't receive an order confirmation:

1. Check your spam/junk folder - emails sometimes end up there
2. Verify the email address used at checkout
3. Add tymurs.supplements.ltd@hotmail.com to your contacts to prevent future filtering
4. Contact us with your name and payment method - we'll resend the confirmation

How do I create an account?

You can create an account in two ways:

1. During checkout: Select "Create an account" before completing purchase
2. From our website: Click "Account" or "Sign Up" in the menu and follow the prompts

Benefits of creating an account:

• Faster checkout for future orders
• Order history and tracking
• Save multiple shipping addresses
• Exclusive promotions and early access

I forgot my password. How do I reset it?

To reset your password:

1. Go to the login page on our website
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for password reset instructions
5. Click the link and create a new password

If you don't receive the reset email, check your spam folder or contact us for assistance.