Payment Policy
Last Updated: December 5, 2025
1. ACCEPTED PAYMENT METHODS
Tymurs Supplements Ltd accepts the following payment methods for all purchases made through our website:
- Credit Cards (Visa, Mastercard, American Express)
- Debit Cards (Visa, Mastercard, American Express)
- Apple Pay
- Google Pay
All transactions are processed in United States Dollars (USD).
2. PAYMENT PROCESSING
All payments are securely processed through Shopify Payments. When you place an order, payment will be charged to your selected payment method immediately upon order confirmation.
Your payment information is processed securely using industry-standard SSL encryption technology. We do not store your complete credit card details on our servers.
3. PAYMENT SECURITY
We take the security of your payment information seriously:
- All transactions are encrypted using 256-bit SSL technology
- We comply with PCI-DSS requirements
- Payment details are processed through Shopify's secure payment gateway
- We never store complete credit card information on our systems
4. PRICING AND CHARGES
- All prices displayed on our website are in USD
- Prices include applicable VAT/taxes where required
- The final price shown at checkout is the total amount you will be charged
- We do not charge additional processing fees or handling charges
- Shipping costs (if applicable) will be clearly displayed before payment
5. ORDER CONFIRMATION
Once your payment is successfully processed, you will receive:
- An immediate on-screen confirmation
- An order confirmation email sent to your registered email address
- A receipt for your purchase
Please retain these confirmations for your records.
6. FAILED PAYMENTS
If your payment is declined or fails to process:
- You will be notified immediately
- Your order will not be processed until successful payment is received
- Please check with your card issuer or try an alternative payment method
- Contact us at tymurs.supplements.ltd@hotmail.com if you continue to experience issues
7. REFUNDS AND RETURNS
In accordance with our Refund Policy:
- Approved refunds will be processed within 10 business days of approval
- Refunds will be credited to your original payment method
- Please allow 5-10 business days for the refund to appear on your statement, depending on your card issuer
- The refund amount will reflect the original purchase price paid
8. BILLING INFORMATION
You must provide accurate and complete billing information, including:
- Full legal name as it appears on your payment method
- Valid billing address
- Correct payment card details
- Valid email address
Orders with incorrect or incomplete billing information may be delayed or cancelled.
9. CURRENCY CONVERSION
If your bank or card issuer is outside the United States:
- Your card issuer may convert the USD amount to your local currency
- Exchange rates are determined by your card issuer
- Your card issuer may charge additional foreign transaction fees
- We are not responsible for any currency conversion fees or rate differences
10. AUTHORIZATION
By placing an order and providing payment information, you:
- Confirm that you are authorized to use the payment method provided
- Authorize us to charge the payment method for the order total
- Agree to these payment terms and conditions
11. PAYMENT DISPUTES
If you wish to dispute a charge:
- Contact us first at tymurs.supplements.ltd@hotmail.com
- Provide your order number and reason for dispute
- We will work with you to resolve the issue promptly
- For chargebacks, please note that order fulfillment may be suspended pending resolution
12. CONTACT INFORMATION
For payment-related questions or concerns, please contact us:
UK Office:
Company Name: Tymurs Supplements Ltd
Company Registration Number: 16650938
Email: tymurs.supplements.ltd@hotmail.com
Phone: +44 7915 923543
Address: 85 Sloane Avenue, London, England SW3 3DX, United Kingdom
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM.
US Warehouse:
Phone: +1 478 242-1212
Address: 2189 Flintstone Dr Suite A, Tucker, Georgia 30084, United States
Response Time: We aim to respond to all emails within 24 hours during business days. For urgent matters, please call us directly.
13. CHANGES TO THIS POLICY
We reserve the right to modify this Payment Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified policy.