Refund policy

Last Updated: November 20, 2025

Thank you for shopping at Tymurs Supplements Ltd. We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we're here to help.

1. Returns

You have 30 calendar days from the date of delivery to initiate a return.

2. Eligibility Requirements (Critical)

To be eligible for a return, your item must meet the following conditions:

  • Items must be unopened, unused, and in the same condition that you received them, with the safety seal intact.
  • Items must be in their original packaging when possible.
  • Items must include all accessories and documentation that came with the product.
  • Proof of purchase (order confirmation or receipt) is required.

3. Non-Returnable Items

Please note that certain items cannot be returned for health and safety reasons. The following items are not eligible for return:

  • For health and safety reasons, any dietary supplement product that has been opened, used, or has a broken safety seal.
  • Products that show signs of tampering or damage caused by misuse.
  • Items without original proof of purchase.
  • Products purchased from unauthorized retailers or third parties.
  • All discounted items, products purchased during special sales events, or items marked as clearance are considered final sale.

4. Refunds

Processing Time: Once we receive your returned item, we will inspect it and process your refund on the same day. You will receive a confirmation email when your refund has been processed.

Refund Method: Your refund will be credited to your original payment method. Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account.

5. Partial Refunds

In certain situations, only partial refunds may be granted:

  • Items that show obvious signs of excessive use or damage not caused during shipping (if returned within policy).
  • Items returned more than 30 days after delivery.

6. Return Shipping

We cover all return shipping costs. You will not be charged for returning your eligible item to us.

7. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact us at tymurs.supplements.ltd@hotmail.com, call UK office at +44 7915 923543, or US warehouse at +1 478 242-1212
  2. Provide your order number and the reason for the return.
  3. We will send you a prepaid return shipping label via email.
  4. Pack the item securely in its original packaging.
  5. Attach the return label to the package.
  6. Drop off the package at your nearest carrier location.

8. Return Address

Returns should be sent to:

Tymurs Supplements Ltd - US Warehouse
2189 Flintstone Dr Suite A
Tucker, Georgia 30084
United States
Phone: +1 478 242-1212

9. Exchanges

If you need to exchange an item for a different product, please contact us at tymurs.supplements.ltd@hotmail.com. We will process your return and help you place a new order for the item you prefer.

10. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at tymurs.supplements.ltd@hotmail.com with your order number and photos of the damage. We will arrange for a replacement or full refund at no cost to you.

11. Restocking Fees

We do not charge any restocking fees for returns.

12. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

UK Office:
Company Name: Tymurs Supplements Ltd
Company Registration Number: 16650938
Email: tymurs.supplements.ltd@hotmail.com
Phone: +44 7915 923543
Address: 85 Sloane Avenue, London, England SW3 3DX, United Kingdom
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM.

US Warehouse:
Phone: +1 478 242-1212
Address: 2189 Flintstone Dr Suite A, Tucker, Georgia 30084, United States
Response Time: We aim to respond to all emails within 24 hours during business days. For urgent matters, please call us directly.